Terms & Conditions


Updated 18th February 2015

Part 1: Website Terms & Conditions

1. Introduction
2. Information on the Website
3. Trade Marks
4. External Links
5. Public forums and User Submissions
6. Specific Use
7. Warranties
8. Disclaimer of Liability
9. Use of the Website
10. General

Part 2: Merchandise Terms & Conditions

11. Delivery / Collection
12. Returns Policy

Part 3: Terms & Conditions of a Licence to Store Goods

13. PDF download

Part 4: Move-In Offers

14. Introductory /Promotional Offers

Part 1: Website Terms & Conditions

1. Introduction

Fort Locks Self Storage Ltd, including subsidiaries and affiliates (“Fort Locks Self Storage Ltd”, “Fort Locks”, ” The Company”,”Website” or “Website Owner” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising this website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

2. Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Fort Locks Self Storage Ltd nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. Fort Locks Self Storage Ltd reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

3. Trade Marks

The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of Fort Locks Self Storage Ltd, or other companies’ trademarks or logos which are used by permission. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of Fort Locks Self Storage Ltd.

4. External Links

External links may be provided for your convenience, but they are beyond the control of Fort Locks Self Storage Ltd and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Fort Locks Self Storage Ltd. Please contact us if you would like to link to this website or would like to request a link to your website.

5. Public Forums and User Submissions

Fort Locks Self Storage Ltd is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Fort Locks Self Storage Ltd. Fort Locks Self Storage Ltd reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –

5.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

5.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

5.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;

5.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;

5.5 submit contents containing marketing or promotional material which is intended to solicit business.

6. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify Fort Locks Self Storage Ltd against any loss, liability, damage or expense of whatever nature which Fort Locks Self Storage Ltd or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

7. Warranties

Fort Locks Self Storage Ltd makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.

8. Disclaimer of Liability.

Fort Locks Self Storage Ltd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither Fort Locks Self Storage Ltd nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

9. Use of the Website.

Fort Locks Self Storage Ltd does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain ). By accessing the website, you warrant and represent to Fort Locks Self Storage Ltd that you are legally entitled to do so and to make use of information made available via the website.

10. General

10.1 Entire Agreement.

These website terms and conditions constitute the sole record of the agreement between you and Fort Locks Self Storage Ltd in relation to your use of the website. Neither you nor Fort Locks Self Storage Ltd shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Fort Locks Self Storage Ltd in respect of your use of the website.

10.2 Alteration

Fort Locks Self Storage Ltd may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

10.3 Conflict.

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

10.4 Waiver.

No indulgence or extension of time which either you or Fort Locks Self Storage Ltd may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

10.5 Cession.

Fort Locks Self Storage Ltd shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

10.6 Severability.

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

10.7 Applicable laws.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of England & Wales without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts in England & Wales in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

10.8 Comments or Questions.

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

Part 2: Merchandise Terms & Conditions

11. Delivery / Collection

You can collect your order from Fort Locks, we are conveniently located in the centre of Banbury (see Find Us).  Just choose the Pick from Store option and we will have your order ready for you. Collection is during our normal opening hours or on Sundays by arrangement (subject to availability and whereabouts of staff!).

11.1 We can also deliver: for orders up to £100, delivery is £5.00 (within Postcodes OX15, OX16, and OX17). For orders of over £100, for heavy and bulky items and/or outside the Banbury area, please call us to discuss delivery.

12. Returns Policy

In the case that we have delivered, (or used a courier or other agent to deliver your order to you), and you are not completely satisfied with the items you receive, please return unused items, as new, to us (within 30 days of ordering) and you will receive a full refund for the cost of the merchandise, less delivery costs.

12.1 If you receive damaged goods or the items you received were not the items ordered, we shall refund the delivery cost and arrange for the items to be returned to us at our cost.

12.2 All returns require authorisation by Fort Locks Self Storage 01295 277 477. All consignments must be returned unused. Returns should be addressed to Fort Locks Self Storage, Lower Cherwell Street, Banbury OX16 5AY.

12.3 If the items in question were purchased at our office and not online, as long as the items are unused and undamaged, and returned within 30 days of ordering, we will either exchange or refund the items as appropriate, upon the production of a valid receipt.

Part 3: Terms & Conditions of a Licence to Store Goods

13.0 Terms and Conditions of a Licence to Store Goods are available as a PDF file please use links below

Download a printable version of our Terms & Conditions of a Licence to Store Goods (from 25.01.2021)
Download a large text printable version of our Terms & Conditions of a Licence to Store Goods (from 25.01.2021)

Download a printable version of our Terms & Conditions of a Licence to Store Goods (from 15.05.2018 to 24.01.2021)
Download a large text printable version of our Terms & Conditions of a Licence to Store Goods (from 15.05.2018 to 24.01.2021)

Download a printable version of our Terms & Conditions of a Licence to Store Goods ((from 09.09.15 to14.05.18)
Download a large text printable version of our Terms & Conditions of a Licence to Store Goods (from 09.09.15 to14.05.18)

Download a printable version of our Terms & Conditions of a Licence to Store Goods (from 27.09.2013 to 08.09.2015)
Download a large text printable version of our Terms & Conditions of a Licence to Store Goods (from 27.09.2013 to 08.09.2015)

Part 4: Move-In Offers

14.0 Introductory/Promotional Offers

Fort Locks Self Storage makes promotional offers from time to time, often as a period of free storage called ‘Move-In Offers’. Move-in Offers and other promotional discounts are subject to the following conditions:

1. Move-In Discounts are subject to availability and are provided at the sole discretion of Fort Locks Self Storage and may be withdrawn without notice

2. The minimum rental period of 14 days does not qualify for any Move-In Discounts.

3. All discounts, Move-in Discounts, Refunds and Deposit Waivers are dependent on you adhering to the conditions of your Licence Agreement with us (prompt payment in particular).

4. You must sign a Card Payment Authority form to allow us to collect future monthly rental payments when they are due.

5. Move-In Discounts are available on a once only basis and are not available to returning customers or against multiple Storage Units.

6. The first part of the initial period is chargeable and the second part is free. If you don’t use it, you lose it.

7. If we agree to match your like-for-like quote, please note that we will calculate this retrospectively at the time you vacate so that both discounts/offers and prices are included over the period of the storage rental. Price match applies for a maximum 12 months.

8. Discounts/ Offers apply only to storage.

9. Please note that prices and discounts are valid on the date of your enquiry but may change at any time up to the time you rent your Storage Unit.

Fort Locks Self Storage Limited
Lower Cherwell Street
OX16 5AY

Tel: 01295 277 477

Registered In England & Wales No 4906338

Registered Office: As Trading Address Above

Here's why you should choose Fort Locks Self Storage:


Drive right up to your storage unit

No double handling


Free Storage

Ask about our great Move-In offers


Sole keyholder access

Your own self contained, private unit


Flexible rental periods

Choose how long you want to stay


A range of sizes

Choose your storage unit to suit your needs


Free, unlimited 24 hour access

Ask us for details


Clean & Dry Storage Units

Sealed, watertight & 'dry as a bone'!


Security CCTV

Store safely and securely at Fort Locks


Fork lift service

Talk to us about moving heavy items


Boxes, Tape, Bubble-wrap, Padlocks


Recent Reviews
From Our Customers

Fort Locks Self Storage
Based on 78 reviews
powered by Google
Gillian Davies
Gillian Davies
18:52 12 Oct 21
I can honestly say Fort Locks from start to finish have completely taken the stress out of my move. I had downsized... from a 4 bed to a two bed and moved all my belongings from a long term storage to easy accessible to the point of having a key after hours and that was godsend I have to say! to accessing and sorting my things out to the tip or back to my home was fantastic. A big shout out to Jeff amazing guy full of life and positivity that is an asset to the team he made me endless cups of tea while I sorted out my things and helped me big time. Annie and Nick who own the business were extremely friendly and made the whole experience a lot less stressful. Thank you guys I can highly recommend your services not only convenient but clean and secure fantastic thank you. I would definitely use again if needed.read more
sarah roe
sarah roe
16:56 05 Aug 21
Fort Locks came to my rescue when my house move got delayed on the day of sale. I contacted them right at the end of... the day and they were able to provide me with enough storage which ensured my house sale didn't fall through.The facility was clean and very secure. The removal team who were moving my things were very impressed and they said they'd seen a lot of storage places!The owner stayed late for our arrival and was so helpful to me when I arrived as i was very stressed by this point. A huge thank you to all at Fort Locks Storage.read more
Gary Liversage
Gary Liversage
20:10 14 Jul 21
Really impressed with the service from Nick and his team. Site is clean and tidy and was happy to leave my contents... there whilst we moved in to our new property. Thank you. 👍read more
Emma Read
Emma Read
07:32 06 Jul 21
A clean, secure and easily accessible unit and a very friendly and helpful team. The process to take on the unit was... extremely easy to set up and just as straight forward to give notice to vacate. Fort Locks was the only part of our move which was stress free! Thanks again!read more
Colin Houston
Colin Houston
09:31 03 Jul 21
Jeff and the team have always been helpful and efficient. The units are clean and dry and easily accessible. We will... recommend them to anyone who needs storage in the futureread more
steven gregory
steven gregory
21:21 01 Jul 21
Would give 6 stars if possible!! The team are outstanding especially at the time when we were desperate for storage... space and had no where to go, in my time of need and only 1 hours notice they pulled out all the stops to help us and went above and beyond. They are friendly and supportive from day 1 and still the same the day we left. Would definitely use them again without doubt.read more
Lee Rogers
Lee Rogers
20:26 19 May 21
Great service and very friendly, helpful and professional staff.Made the whole process smooth and easy.Would... definitely use these services again.Highly recommend!read more
Simon Biggart
Simon Biggart
14:26 12 May 21
My business has rented a storage pod at Fort Locks for many years. The owners and their staff are very efficient and... helpful. The site is convenient and well maintained and the prices reasonable. 5 stars from me! Thank you. Simonread more
Julian Ash
Julian Ash
11:46 06 May 21
Best storage facility in Oxfordshire - professional, flexible & friendly service.Highly recommended
Lisa Honess
Lisa Honess
15:02 05 May 21
So friendly and helpful. Units are clean and well maintained as well as being insulated. Site is tidy and secure. 24... hour access at no extra cost. Really good value and great service.read more
Joe Gates
Joe Gates
12:28 07 Apr 21
Fantastic service, good prices, clean and convenient units, would highly recommend.
Chris King
Chris King
12:28 18 Dec 20
Just won a Christmas treat organised by Fort Locks. Great to see a local business supporting Banbury BID. Looking... forward to some Christmas shopping in Banburyread more
Steve Davies
Steve Davies
15:47 16 Nov 20
We have used Fort Locks for over 2 years and will not go anywhere else should we need secure storage in the future. A... massive thank you to all the staff who have given great service, always with a smile and a cup of coffee (pre covid of course). A very secure and tidy facility with 24 hour access. Having left the padlock off of our unit, Jeff phoned me within a few minutes to let me know - fantastic! Needless to say we would strongly recommend using Fort Locks.read more
Footsoft Updates
Footsoft Updates
08:02 21 Oct 20
An exceptionally friendly service, with an ultra helpful team, the level of care and attention was second-to-none. ... After wanting some storage at short notice, the offer seemed good, so we took it, but the actual experience blew us away. For anyone needing domestic storage I'd say there's no need to look anywhere else. For any business needing commercial storage, I would recommend using this facility even if just to experience and learn from the customer service levels! If only more businesses trreated their customers like this. We all have a lot to learn. 24/7 access and a clean and tidy provision only add to the reasons why we wouldn't look anywhere else next time. So refreshing to meet a team with a 'can-do' attitude, rather than be presented with a list of 'can't dos' which is what we experienced when considering other options.read more
Nick Whitehead
Nick Whitehead
09:58 27 Aug 20
I have used Fort Locks for over 2 years now. The staff are always very friendly and accommodating. The site is very... secure and well maintained. 24-hour access was a must for me and at Fort locks this is very easy while still maintaining the high security. The prices are very good, and I would recommend them to anyone. 5 Star Serviceread more
Maurice Lyte
Maurice Lyte
09:57 21 Aug 20
Very clean, neat and tidy. Jeff explained everything perfectly and very professional.
Nikkie Pearce
Nikkie Pearce
12:10 07 Aug 20
What a wonderful company! Such friendly and helpful staff. Great value for money. I used Fort Locks when moving house... and I was 100% confident that my stuff was safe and secure while in their facility. They even let the removal company in and out so that I didn't need to attend the site.I have no hesitation what so ever in highly recommending Fort Locks. Thank you Annie and Nick for all your help, you made moving a little less stressful.read more
Don Hawkins
Don Hawkins
20:35 30 May 20
A really helpful, efficient and professional service. Everyone we dealt with was very friendly and couldn't do enough... to help. I wouldn't hesitate in recommending Fort Locks.read more
Sophia Malik
Sophia Malik
10:59 07 Apr 20
I have tried 2 local storage places before coming here and this one exceeds them all. Welcoming, friendly and efficient... service. I would highly recommend fort locks for your storage solution. The units are clean, and easily accessible and the staff are just great. I will definitely return in the future if I require storage again. I highly recommend to others.read more
chris stagg
chris stagg
22:36 17 Mar 20
Great company, always made me welcome when I popped to the unit, tea, coffee or water. Kind helpful team on site,... thanks I will use you again!!read more
bernie b
bernie b
09:08 14 Feb 20
Friendly staff, great customer service
Jacqui Brooks
Jacqui Brooks
20:46 25 Jan 20
I haven’t used the storage facility but go there regularly to purchase strong packing boxes and the best ever packing... tape! Look out for the air balloon.read more
Mike Newton Ninja
Mike Newton Ninja
10:19 25 Dec 19
these guys were really good, helping me out loads when I needed it. thoroughly recommended. Geoff especially - top... bloke, cheers mate.read more
janet friday
janet friday
13:24 30 Sep 19
Excellent storage facility. Good weather proof units. Very helpful and cheerful staff. You only pay for the days you... use the unit and the refund for days you haven't used is paid very promptly.read more
Peter Beard
Peter Beard
22:05 21 Jun 19
Went to book a storage unit and found the staff who i spoke to were friendly and down to earth and took the time to... listen to what size of unit i was looking for and what i was wanting to store.The way i was treated was as though i was family not just another customer coming through the gates and not just wanting to take the money, all in all they made me feel relaxed and felt like familyread more
Martin Pauco
Martin Pauco
14:05 08 May 19
AffordableSafeAccessibleKind staffI would store with them again.They were very helpful and flexible when i was... renting a biggest storage unit. Hassle free, I like the free bottled water touch and tea and coffee. 5 stars!!!read more
Sarah to old to care
Sarah to old to care
11:23 22 Sep 18
Very good very friendly very helpful.
Next Reviews

Take a look at our most recent and real reviews posted on Google for Fort Locks Storage. Don't just take our word for it!